Meralco powers consumer needs through innovation

MANILA, Philippines — The Manila Electric Company (Meralco) stands at the forefront of transformative change, driven by bold ideas, strategic foresight and an unwavering commitment to provide 24/7 power to its over 8 million customers.

Innovation is evident in Meralco’s initiatives such as smart grid technologies, digital customer platforms and renewable energy ventures that are vital in improving the delivery of electricity to consumers and ensuring the people have secure, reliable, sustainable and affordable power supply in the long term.

Its efforts consistently yield results. In fact, the distribution utility achieved all-time best reliability performances, enhancing the customer experience in terms of fewer and shorter power interruptions and more consistent electricity service.

Meralco’s total System Average Interruption Frequency Index (SAIFI) or the average number of interruptions that a customer experienced in a year has been steadily going down. At 1.041 times by the end of 2024, this was even lower than 1.194 times in 2023.

Similarly, its total System Average Interruption Duration Index (SAIDI) or the average duration of interruptions that a customer experienced in a year improved to 108.213 minutes from 123.708 minutes.

“This is truly a testament of Meralco’s service excellence, Meralco executive vice president and chief operating officer Ronnie Aperocho said.

Beyond its pursuit to ensure safe, stable and dependable service that directly affect convenience, cost and peace of mind of its customers, it also endeavors to keep up with the evolving requirements of its growing number of customers.

In October last year, Meralco crossed the 8-millionth customer mark—a testament to its extensive reach and growing customer base as well as the crucial role it plays in enabling economic growth. This milestone underscores the company’s operational resilience as it adapts to evolving energy demands and consumption patterns.

With the continuous growth of its customer base, Aperocho said the company recognizes the need to accelerate Meralco’s grid modernization efforts and enhance operational efficiency by leveraging advanced metering infrastructure (AMI), paving