SM MOA Arena embodies customer service excellence for 12 years and onwards

MANILA, Philippines — After 12 years of operations, the SM Mall of Asia Arena continues to evolve and maintain its status as home of the biggest events in Manila.

Since its grand opening on June 16, 2012, the team behind this “eye-conic” venue continuously delivers unforgettable experiences for everyone. 

It has indeed been achievable not only due to world-class events, but because of employees’ efforts in providing customer service excellence—the DNA that shapes the company's present growth.

As the SM MOA Arena looks back on its 12-year success, the company wants to highlight customer service excellence as its strong foundation. 

Going beyond the patrons’ needs and expectations is always a priority at the SM MOA Arena. From staging up quality events with partnered clients to assisting attendees with their needs until the end of the show, the team ensures the highest quality of service. As part of the “eye con,” they consistently step into their customers’ shoes and see their point of view so they can give them the best experience possible. 

The SM MOA Arena’s iconic eye-shaped structure symbolizes the vision of holding events that are a “feast for the eye”. It also features the Media Mesh, the giant LED billboard that advertises upcoming events. 

The SM MOA Arena was designed with an eye-shaped facade to deliver the message that all events held will be a “feast for the eye.” The versatile venue can alter its seating layout and center stage to cater to a variety of events, ranging from music concerts, fan meets, sports events, and family shows. 

Moreover, the SM MOA Arena is where the eyes of the world witnessed monumental events. From hosting the 2015 Papal Visit and other religious congregations to the Asia-Pacific Economic Cooperation (APEC) Gala Dinner, Association of Southeast Asian Nations (ASEAN) Leaders’ Summit and other intergovernmental forums to corporate social responsibility (CSR) events like Gabay Guro, the venue makes it possible to hold the most notable events of local and international interest. 

As part of the SM MOA Arena’s CSR program, it partners annually with SM Cares and Autism Society Philippines to host the Angels Walk for Autism, with