DOF steps up good governance drive under Diokno to ensure better public service delivery

The Department of Finance (DOF), through its Policy Development and Management Services Group (PDMSG), has stepped up its good governance drive under the leadership of Finance Secretary Benjamin E. Diokno to ensure better public service delivery.

“Good governance starts from within. It is the result of responsible internal resource management, as well as improved systems performance, which allow the government to deliver quality public services,” Secretary Diokno said.

Key initiatives include the certification of processes in accordance with global standards and a significant push towards digitalization.

The DOF Revenue Office (RO)’s Granting of Tax Exemption on Importation has maintained certification under the International Organization for Standardization (ISO) 9001:2015 “Quality Management System” until October 7, 2024—indicating that the DOF adheres to global standards of quality assurance and business.

The PDMSG’s offices and their corresponding services, which include Human Resource Management, Asset Management, Information and Communications Technology (ICT) Management, Procurement Management, Financial Resource Management, and Documents and Records Management, were identified as support processes for this achievement.

On top of this, the Central Management Information Office (CMIO) has maintained its certification for compliance with ISO 27001:2013, the globally recognized standard for “Information Security Management System”, reflecting a commitment to robust information security practices.

Furthermore, PDMSG drafted the DOF Digitalization Roadmap, and monitored the digitalization efforts of the DOF and its attached agencies and bureaus in line with the directive of President Ferdinand R. Marcos, Jr.

The office has thus far monitored 94 initiatives which are in various stages of development and/or implementation. These initiatives are crucial in transforming government processes from paper-based to digital formats, thereby optimizing public service delivery.

The results of the good governance initiatives are demonstrated in the DOF 2022 Zero Backlog Report submitted to the Anti-Red Tape Authority (ARTA) on March 10, 2023, which underscores that the DOF is